Can I get a
sample?
Yes and we recommend that
you do! As our stationery is handmade to order, we do
charge for each sample you order. Samples can be ordered
from the relevant design pages. Any cost of samples purchased
will be deducted from any order that you place. We aim
to send out samples within 2/3 weeks, but please allow
longer during busy periods. If you require your sample
sooner, please let us know.
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When do I
need to order my wedding stationery ?
We advise you to order your wedding invitations
at least 3 months in advance, but this can vary depending
on the size of your order.
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Can
I have my own design made ?
Of course, we will be happy to design and create
stationery especially for you, we offer a custom-made/bespoke
service. Prices will vary dependent on your requirements.
Please contact us for more information.
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Can
the designs be made to match my colour scheme ?
Yes all our handmade wedding invitation designs
are purely for illustrative purposes only. We are happy
to adapt any of our designs to match your colour scheme,
theme and budget.
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Will
I receive a proof ?
Yes once we have received your order and deposit,
a free invitation proof will be sent to you for your approval,
for all other items where applicable only a proof insert
will be sent. Please check all details thoroughly, especially
spelling of names, dates and times, then sign it and return
it as quickly as possible.
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How
many pages will I get in my Order Of Service ?
Order of service are made using two insert pages,
printed on all sides. If you require printed hymns then
there is a extra 50p charge, please order accordingly.
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How
much stationery should I order ?
We advise for Invitations - one per couple or household
plus extra for mistakes, added guests and keepsakes. Order
of Service - usually one per guest plus extra for Minister,
Wedding Party, etc and keepsakes. Menus - one per couple
usually but three per table is acceptable.
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When
should I order such items as order of service, placecards
and tableplans ?
When filling out the order
form we ask that you list ALL items and quantities that
you require. Fill in details for invitations as they will
be the first items needed. For other items such as order
of service, placecards and tableplans we need this information
four weeks before the wedding date.
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Is
there a minimum order ?
No, we make to order which means you can order
as little or as much as your like.
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How
long will my order take ?
On average, orders are completed within 4
to 8 weeks from us receiving your approved proofs. We therefore
strongly advise placing your order at least four months
before you intend to send out your stationery, If you require
an order sooner, please contact us and we will try our best
to accommodate you. We will aim to do this free of charge,
but may incur an additional charge. Please note certain
times are busier than others! As all of our stationery is
handmade, we can only confirm your order once we have received
your deposit and booked the production times. We strongly
recommend you place your order as soon as you have chosen
your design to avoid disappointment.
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When
should I send the invitations out to guests ?
We recommend sending invitations
at least 8 - 12weeks before your wedding day to give guests
time to make any travel and accommodation arrangements that
may be needed. This will also allow time for you to receive
acceptances (remember, for table plans and personalized
place cards we need guest names four weeks before the wedding).
If you would like to let people know the date in advance,
but do not have all the details finalized, why not send
one of our save the date cards and then follow up with an
invitation later.
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How
will my order be dispatched ?
We send our orders using Royal Mail Recorded Delivery
so therefore a signature is required. Special next day delivery
is available at an extra cost. We always send table plans
separate from all other items due to their size.
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Can
I cancel my order ?
Please be advised that you may cancel orders at
any time however, if payment has already been received this
may not always be possible. If cancellation is made after
we have received the final proofs, we will retain the 50%
deposit. In addition, we reserve the right to retain the
final payment, additional costs may occur to cover the cost
of any completed work. Your statutory
rights are not affected.
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How
and when do I pay ?
When placing an order we
need a 50% deposit (non-refundable) along with your completed
order form. Work on your order cannot begin until we have
your deposit. When work on your order is nearing completion
you will be sent an invoice for the remaining balance which
will need to be paid before your order is dispatched. The
remaining balance will need to be paid within 7 days of
receipt. Payment can be made by cash, cheque (payable to
D. Taylor) or by credit/debit card via paypal (we charge
an extra 3.5% to cover paypal fees).
We use Paypal to process all credit/debit card payments
because they have excellent security systems. So therefore
we do not have access to card details you provide. We are
unable to take payment by credit/debit card over the phone.
When ordering samples online payment can be made in by cash,
cheque or by credit/debit card via paypal, (the 3.5% paypal
charge does not apply to samples)
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| If you
have any more questions, please do contact
us by phone or via email. |
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